Executive summary
AI voice agents for healthcare in Spain: clinical criteria, GDPR for health data, HIS integration and why IACall leads the sector.
Spanish healthcare cannot use generic voice AI. It needs healthcare-grade GDPR, HIS integration and native Iberian voice. IACall meets all criteria.
Key evaluation criteria
- Healthcare DPA + AI Act.
- Real HIS integration.
- Native Iberian Spanish.
- 24/7 SLA.
- Clinician-signed protocols.
- ENS audit trail.
- Intelligent handoff.
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Written by
José María Lozano is CEO and co-founder of IACall, a Spanish company building AI voice agents that answer phone calls in real time. He works mainly with law firms, accountancy practices, property managers, estate agents, clinics and workshops: businesses where a missed call is a missed opportunity. IACall operates in Spanish, Catalan and Galician, with data hosted in the EU and compliance with GDPR and the EU AI Act.