Executive summary
Native central and Valencian Catalan voices, automatic language detection, sector vocabulary and correct CRM transcription.
IACall runs voice agents with native voices in central and Valencian Catalan. The agent automatically detects the language in the caller's first sentence, replies in Catalan and writes to your CRM with correct spelling.
A Catalan agent is not a translated script
- Native voice, not Spanish with an accent.
- Correct variant: central or Valencian.
- Sector vocabulary in Catalan.
- Correct transcription for the CRM: accents, apostrophes, punt volat.
Language detection: no menus, no questions
Callers never pick a language. After a short bilingual greeting the agent detects, in the first sentence, whether the person speaks Catalan or Spanish and adapts instantly — even mid-conversation. Optionally, a Catalan inbound number can open directly in Catalan.
Where it performs best
Law firms in Catalonia (one Barcelona firm now handles 41% of calls directly in Catalan), property managers with mixed-language communities, and local retail and tourism running 24/7.
Cost versus a bilingual front desk
A bilingual Spanish-Catalan receptionist costs €1,800-2,300/month in direct costs and covers one shift. The agent runs 24/7 on a fixed minute package.
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Written by
José María Lozano is CEO and co-founder of IACall, a Spanish company building AI voice agents that answer phone calls in real time. He works mainly with law firms, accountancy practices, property managers, estate agents, clinics and workshops: businesses where a missed call is a missed opportunity. IACall operates in Spanish, Catalan and Galician, with data hosted in the EU and compliance with GDPR and the EU AI Act.