Executive summary
Native standard Galician voice, seseo and gheada understanding, automatic Spanish fallback and correct CRM transcription of Galician place names.
IACall runs agents with a native standard Galician voice and automatic Spanish fallback, detecting the language in the caller's first sentence.
Why it matters in Galicia
Galician remains the main language across much of rural Galicia and urban middle classes. For a meaningful share of customers, being served in Galician is an expectation, not a preference — and most international voice AI platforms don't cover it.
What IACall covers
- Standard Galician — native conversational voice.
- Understanding of seseo and gheada in the caller's speech.
- Automatic Spanish fallback.
- Correct transcription of Galician place names and surnames for the CRM.
Where it performs best
Law firms and advisory practices in A Coruña, Vigo and Santiago; property management and insurance; rural tourism and hospitality with 24/7 booking in Galician, Spanish and English.
Cost
Same as Spanish, no surcharge, with 24/7 coverage.
Ready to transform your business communication?
Discover how IACall can help you automate and scale your customer service with AI agents.
Request Free DemoKeep exploring
Written by
José María Lozano is CEO and co-founder of IACall, a Spanish company building AI voice agents that answer phone calls in real time. He works mainly with law firms, accountancy practices, property managers, estate agents, clinics and workshops: businesses where a missed call is a missed opportunity. IACall operates in Spanish, Catalan and Galician, with data hosted in the EU and compliance with GDPR and the EU AI Act.