Terms of Service

1. Acceptance of Terms

By accessing and using IACall's AI automation services, you accept and agree to comply with the terms and conditions of this agreement. If you do not agree with these terms, you should not use our services.

2. Service Description

IACall provides AI-based automation solutions, including but not limited to:

• Business process automation systems
• Intelligent chatbots and virtual assistants
• Predictive analytics and custom machine learning
• AI integration with existing systems
• AI-specialized consulting and technical support

3. License of Use

You are granted a limited, non-exclusive, non-transferable and revocable license to use our AI services in accordance with these terms. This license is valid for the duration of your service contract and is subject to compliance with all established conditions.

4. Acceptable Use of AI Services

You agree not to:

• Use our services for illegal or unauthorized activities
• Attempt to hack, decompile or reverse engineer our AI systems
• Interfere with the normal operation of our services
• Share access credentials with unauthorized third parties
• Use our services to compete directly with IACall
• Train competing AI models using our data or services

5. Intellectual Property

All intellectual property rights related to our services, including AI algorithms, machine learning models, source code, documentation and trademarks, are the exclusive property of IACall. The data you provide remains your property, but you grant us a license to process it as necessary to provide our services to you.

6. Availability and Performance

We strive to maintain high availability of our AI services, with a target of 99.5% monthly uptime. However, we cannot guarantee 100% availability due to scheduled maintenance, system updates, or circumstances beyond our control. We will notify you in advance of scheduled maintenance windows.

7. Data Protection and Ethical AI

We are committed to processing your data in accordance with our Privacy Policy and applicable regulations (GDPR, LOPD). We implement ethical AI principles, including algorithm transparency, bias prevention, and responsible use of artificial intelligence in all our services.

8. Fees and Payments

Fees for our services are specified in your individual contract. Payments must be made according to the agreed terms. In case of late payment, we reserve the right to suspend services until the situation is regularized. Prices may be subject to change with 30 days prior notice.

9. Limitation of Liability

To the maximum extent permitted by law, IACall shall not be liable for any indirect, incidental, consequential or punitive damages resulting from the use of our services. Our total liability shall not exceed the amount paid for services in the 12 months prior to the event giving rise to the claim.

10. Confidentiality

Both parties agree to keep confidential all proprietary and sensitive information shared during the provision of services. This obligation remains in effect for 5 years after the termination of the service contract.

11. Termination

Either party may terminate this agreement with 30 days prior notice. In case of material breach of these terms, we may suspend or terminate services immediately. Upon termination, you will have 30 days to export your data before it is permanently deleted.

12. Modifications

We reserve the right to modify these terms from time to time. Significant changes will be communicated 30 days in advance via email or notification in our services. Continued use of our services after modifications constitutes acceptance of the new terms.

Contact

If you have questions about the Terms and Conditions, write to us at info@iacall.es