Executive summary
Law firms lose 12% of billing to non-payment and overdue invoices. AI collection agents reduce average overdue from 45 to 15 days with automatic follow-up calls.
Law firms lose an average of 12% of annual billing to non-payment and collection delays. Average overdue in the Spanish legal sector is 45 days. IACall's AI collection agents reduce this to 15 days through automatic, personalized follow-up calls with intelligent escalation.
The Silent Problem in Law Firms
Collecting payments isn't a lawyer's specialty. Yet it's the oxygen of the firm. Most mid-size firms don't have a collections department, they rely on the secretary "remembering" to call, or emails lost in the client's inbox.
Billing lost to non-payment
Average overdue without automation
Average overdue with AI agent
Reduction in overdue
How Automated AI Collections Work
Three days before due date, the agent calls with a cordial payment reminder.
If payment hasn't been received, the agent calls to check for issues and offers payment options.
Increases frequency and urgency. Can offer installment plans if configured.
If unresolved, generates a complete report for the attorney to take direct legal action.
FAQ
Don't automated collection calls annoy clients?
The tone is designed to be cordial and professional. 89% of clients appreciate the reminder, as many had simply forgotten about the payment.
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Written by
José María Lozano is CEO and co-founder of IACall, a Spanish company building AI voice agents that answer phone calls in real time. He works mainly with law firms, accountancy practices, property managers, estate agents, clinics and workshops: businesses where a missed call is a missed opportunity. IACall operates in Spanish, Catalan and Galician, with data hosted in the EU and compliance with GDPR and the EU AI Act.