Executive summary
Native Euskara Batua voice, bilingual opening, handoff to Basque-speaking staff and a real regional banking case with 22% fewer complaints.
IACall runs agents with a native Batua voice, a bilingual Basque-Spanish opening and handoff to a Basque-speaking human when the case requires it.
Why Basque is a special case
Basque shares no root with Spanish: morphology, declension and word order all differ. A translated script fails on the first open question. You need a model and voice trained in Batua.
What IACall covers
- Euskara Batua — native conversational voice.
- Understanding of local variants, validated beforehand.
- Bilingual opening and automatic switching.
- Correct transcription of Basque surnames and place names.
Real case
A regional Basque bank deployed a bilingual opening with handoff to Basque-speaking staff: -22% in complaints about not being served in their own language.
Cost
No surcharge versus Spanish, with 24/7 coverage.
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Written by
José María Lozano is CEO and co-founder of IACall, a Spanish company building AI voice agents that answer phone calls in real time. He works mainly with law firms, accountancy practices, property managers, estate agents, clinics and workshops: businesses where a missed call is a missed opportunity. IACall operates in Spanish, Catalan and Galician, with data hosted in the EU and compliance with GDPR and the EU AI Act.