Case Study

Garay Ballester

AI voice agent managing 700+ calls per month and freeing 8 hours daily for the team.

Professional Firm

+700

Calls managed per month

Freed per day

<30s

Response time

The Challenge

Garay Ballester received over 700 monthly calls that consumed virtually the entire administrative team's workday, preventing them from focusing on higher-value tasks.

Over 700 monthly calls overwhelmed the team

The volume of incoming calls prevented the team from focusing on high-value tasks, causing delays and lost opportunities.

Unqualified leads were lost due to lack of follow-up

Without an automatic classification system, many incoming leads didn't receive timely follow-up and went cold.

No support outside business hours

Calls received outside hours went unanswered, losing potential clients who called in the evening or on weekends.

Team spent most of the day on the phone

Administrative staff spent over 8 hours daily answering calls, leaving other critical office tasks uncovered.

The Solution

AI voice agent answering 24/7

The voice agent receives all incoming calls, identifies the caller, collects the reason for the query and responds naturally and immediately. No waiting.

Automatic lead qualification

Each call is automatically classified: new prospect, existing query, urgency or follow-up. The team only receives qualified leads.

Automatic routing to the right department

The agent identifies the call reason — incident, appointment, query or follow-up — and automatically routes to the right department without manual intervention.

Direct business impact

With the AI voice agent, Garay Ballester went from having their team overwhelmed on the phone to freeing 8 hours daily now dedicated to consulting and acquisition. The 700+ monthly calls are automatically managed with a response time under 30 seconds.