Cases de Dret
Law firm and property management. AI that manages appointments, owner queries and general support 24/7.
Continuous support
Calls answered
Freed for the team
Average response time
The Challenge
Cases de Dret is a law firm that also manages homeowner communities. They receive calls from very different profiles: users wanting appointments, owners with community queries, and general inquiries. The volume prevented the team from focusing on cases.
Users unable to book appointments outside hours
Clients needing legal appointments had no way to request them outside office hours, losing opportunities.
Mixed calls without filtering or prioritization
Legal appointments, community queries and general calls were mixed without any filter, creating chaos.
Lost calls outside hours
All calls received outside hours were lost, with no record or follow-up possible.
Overwhelmed receptionist without prior context
The receptionist answered all calls without knowing who was calling or what they needed, constantly repeating questions.
Three profiles, one agent
The AI agent automatically identifies who is calling, collects the necessary data and routes to the correct department.
Users booking appointments
Clients calling to schedule legal consultations. The agent collects name, reason for consultation and contact details, and sends the request to the team to confirm the appointment.
Community owners and residents
Queries about incidents, assessments, meetings and documentation of the communities they manage. The agent classifies and routes to the property management department by urgency.
General queries
New potential clients, queries about services, schedules and location. The agent responds or collects contact data for follow-up by the sales team.
How routing works
Receives the call
The AI agent answers in less than 3 seconds
Identifies the profile
Determines if it's appointment, community or general query
Collects the data
Name, reason, contact details and urgency
Routes to department
Legal, property management or sales
The Result
In the first 4 weeks, Cases de Dret managed to answer 95% of incoming calls, manage appointments automatically and free up 4 hours daily for the team. Community owners now receive immediate answers to their queries, and firm clients can schedule appointments 24/7.
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