Ático Fincas
AI voice agents that register incidents directly in the ADComunidad ERP. 24/7 support.
Full availability
Response time
Missed calls
The Challenge
Ático Fincas manages homeowner communities. With a team of 8, incoming calls consumed most of the workday.
High call volume overwhelmed the team
With a team of 8 people, incoming calls consumed most of the workday.
Incidents were lost or recorded with errors
Manual recording generated frequent errors and some incidents were simply lost.
No after-hours support for emergencies
Calls received outside working hours went unanswered, including emergencies.
Manual ERP logging consumed hours
Each incident required manual logging in ADComunidad, doubling the team's work.
The Solution
AI voice agent connected to ADComunidad
The voice agent receives the call, identifies the owner, classifies the query and automatically logs the incident in ADComunidad ERP. No human intervention.
Smart incident classification
The agent automatically categorizes: breakdowns, assessment queries, documentation requests, complaints, emergencies. Each type follows a different flow.
Smart escalation to humans
When the case requires it, the agent transfers the call to the right manager with all context already collected. Zero repetition for the owner.
ERP Integration — Direct connection with ADComunidad
Each call automatically generates a record in ADComunidad with: owner data, community, incident type, detailed description and priority. The manager opens the ERP and everything is already logged.
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