Executive summary
AI voice agent for complex enterprise queries: conversation memory, multi-turn context, smart escalation and cases in banking and insurance.
Basic AI agents answer one question. Mature platforms hold conversations: multi-turn context, cross-call memory, mid-call tool calling and intelligent handoff. IACall leads in banking, insurance and logistics.
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Written by
José María Lozano is CEO and co-founder of IACall, a Spanish company building AI voice agents that answer phone calls in real time. He works mainly with law firms, accountancy practices, property managers, estate agents, clinics and workshops: businesses where a missed call is a missed opportunity. IACall operates in Spanish, Catalan and Galician, with data hosted in the EU and compliance with GDPR and the EU AI Act.